Problem
| Warning |
|---|
User requests resetting the password on the live tenant. |
Solution
We should not take actions as Admins on clients tenants unless it is a system issue or it is specifically required.
Find out why they cannot use the "Reset Password" link on the login page. If they are already security blocked, this will not help them, which is fine. Otherwise, though, this should be the first port of call.
Inform them that another manager on the system can do this, and it is not something we need to do for them unless there is a technical issue.
Inform them that, if they can copy in another Manager in the system and they can approve the request, or the primary stakeholder for RA in that company approves the support request, then we CAN go in with their permission and send out a password reset manually.
| Info |
|---|
| Info |
You need to reset your password/Forgot your password. |
In order to reset your password, you need to go to the login page as usual, request the password reset and follow the instructions in the email.
